No service delivery of line installation for 3 wee

I originally app**** for a 4meg adsl line in Pretoria at the Rustenburg Waterfall branch on the 24th Jan 2015.Iwasinformed that this will be done within 7 day which was not the case therefor I returned to the same branch on the 31st Jan 2015 to be told that the order was never captured and I had to re-apply and will recieve a sms the same day confirming that my order was created needless to say this never happened.I return on the 3rd Feb 2015 and still the order was not captured whereby I spend 1 hour at the counter to make sure that the order is captured on the system.Finally I received the following order no.***A and received a sms that the installation will be done on the 10th Feb 2015 which didn't happen.We went back to Telkom in Pretoria Lynnwood branch and the address was incorrect which we fixed and was told that the installation will be done on the 11th Feb 2015.Well that also didn't happen.THIS IS TOTALLY UNACCEPTABLE PLEASE ASSIST