NO SERVICE DELIVERY FROM TELKOM

I have been trying for 2 weeks to get through to a Telkom Agent regarding the fact that I did not receive an account last month. I have also tried unsuccessfully to register on the online portal in order to extract the information that I require myself but the OTP that they are suppose to send you within three minutes, only comes through after 10 minutes! This is completely frustrating and all the Voice Recording says "Telkom apologises for the long delay" but due too COVID19 this is completely unavoidable. The thing is, business are using COVID19 as an excuse to provide POOR / NON EXISTENT service. If anything, businesses should be going out on a limb to exercise EXCELLENT service due to the fact that so many businesses are folding/retrenching. My last resort was to fill in an on line request, which I highly doubt will ever be answered. Telkom must catch a wake up. Noreen Nelson Esch