No Service Delivery & Failure to Repair

Telkom failure to repair deadline phone although they are quick to send emails that problem has been resolved when you log a complaint or report a fault via their website.<br> <br> Telkom sends daily reports on usage but given the fact that it is impossible to use the amount of data per day as per their report. Resulted in Line being softcapped. My telephone still dead. We took the decision to cancel ADSL data on line, keep ADSL line rental and we have signed a data contract with MWEB.<br> <br> However, Telephone has failed to repair the line although the they have stated that they will endeavour to resolve in 3 days. This is ridiculous. We called the call centre and kept on hold forever, calls get dropped and also you are charged by your cellular service provider as you cannot call from a line that is not working.<br> Reference numbers do not mean anything as you keep getting a new one even though complaint not resolved.