No service delivery

Agh, I'm so frustrated! I did a sim swap via the Telekom app over 24hrs ago and my Simcard's still not active 😡. I logged a query on WhatsApp and this consultant, Mbaleehle, calls me back and tells me I must go to the Telkom branch 'cause the app swap ain't workin'. I asked her why they'd offer the service online if it's not available, and she just dropped the call! It's so annoying, right? Why offer somethin' that's not available online? Just remove it so we know to go to the shop. Been waitin' over 24hrs now, reference number ***, and nothing.