No service delivery as scheduled

I requested to have my Internet reconnected, which was delayed for 2 weeks, then when I called again the order was not raised, so I raised a new order to have my Internet installed and the arranged date was 20/10/2015 and I took off work specially to wait for my Internet to be installed, only to have wasted the day and when I called to follow up I was informed that the address was incorrect, which is a lie since the whole procedure was not followed as I wasn't contacted before the start of the install as it always had happened and during this follow up call the line was dropped in my ear without the incident being resolved so in the light of the recent event I WOULD NOT recommend telkom to anyone as they have monopoly of the telecom market and do as they please. The order number ***A, please contact me via email as I do not always have cellphone reception