No service delivery after multiple promises that my line will be fixed

<p>On 10 November we reported our faulty landline with telkom and received a reference number. On 12 November a technician came to check our line and confirmed that it is an underground cable that is damaged and that 5 lines in our area is affected by this fault. He promised us that they are working on it and that the line will be fixed shortly. 11 days went by with no word from anybody, no feedback and no repair. On 21 November we contacted telkom to find out what is going on and why the repair is taking so long. The agent on the phone confirmed that a technician is assigned to the problem and that the fault will be fixed. He also provided me with a fault escalation number and said that this fault will be attended to urgently. On 30 November I phoned yet again to find out what is causing the delay as nothing has happened and nobody contacted us to give us any feedback. I was then told that nobody is assigned to the fault and they do not know what is going on or why it is taking so long. The agent also told me that he will make work of this matter first thing in the morning and his supervisor will contact me between 10 and 11 in the morning - well it is now 17:05 in the afternoon and nobody has contacted me yet. I think to make things very easy not only for me but for everybody else being ********** and never getting proper service from this pathetic company called telkom I will go to my nearest telkom shop over the weekend and cancel all my fixed line and mobile contracts with this idiotic company and they can go make empty promises to themselves . I urge everyone reading this to think twice before renewing or signing up with telkom...I can promise you that you will regret it. It is time that we hurt them where it counts. Maybe when they are brought down on their knees begging customers to sign up with them they will take customer service more serious. At the moment they are laughing at all of us while they rake in billions.</p>