No Service Delivery

I am completely frustrated with Telkom's service and turnaround time. Promises will be made to have my case resolved and still nothing has been done. All I need done is a number swop for my new contract and I cannot use my new phone (which I am not being charge prorata for) until this is done. And this whole process has been costly, inconvenient and inconsiderate. Unless I phone in to find out what is happening, I get no update. And when I do phone in, I am often provided with incorrect information. The case was supposed to be resolved in 72 hours. It has now been 11 days. Also not to say that the contract sim activation took longer then provided as well. There is no consideration to the customer journey, processes are tedious and literally no resolutions.