No Service Delivery

Phoned Telkom today 8th April 2016 and spoke to Fana regarding the installation of telephone which i was given a date of 1st April 2016, than 7th and again 8th April 2016. After Fana could not resolve the matter i asked to speak to a supervisor who was also unavailable. I was assured by Fana that a supervisor by the name Akil will contact me. When i asked him if he was certain i will be called as they never do i was assured he will. Well it is now 18h45 and no call from the supervisor. Telkom as i have said before, your service stinks, we need the same type or better service we used to receive pre 1994 not worse, but it seems your service is not improving but worsening. It seems there is no proper supervision, everybody is Boss and do as they wish including the technician that came to do the installation on 7th but for reasons only he knows decided not to do and said will come back and never did. Because you are the only landline provider you do as you wish, and waste our time by making us wait whole day for technicians. N.Cassim ***