No Service delivery

Moving house i requested my line to be moved/transferred to the new house 2 weeks before i knew i was moving. No feedback when a tech will come out, i called, they then advised it was schedules for x date. I called 3 times before that date to confirm, yes its confirmed, i take the day off to be there for the tech, tech never pitches, called again, sorry no one was scheduled. they reschedule for another date, i waited the entire day again, still no tech come out, feedback from call center, someone tried to call you on number *** but no answer, i told them they talking absolute SH@T. Now still no feedback or call back. I am beyond frustrated, what else must i do to get my line sorted after 2 weeks of waiting? I do online studies and I missing out, because i cant get online. FIX IT!!!!