No service delivery

Hi. We reported our fixed line and adsl not working over a month ago. The main problem is everytime it rains our line either goes dead or has bad static. A technician called in to say he will be by to address the problem that was over a week ago. Still no one has come out. I'm very disappointed with the service received and I will be terminating my contract with telkom. Which is unfortunate as I'm a long standing customer.