No service delivery

Hi <br> I am very disappointed in the service I am receiving. I was hounded for an upgrade contract. Was promised that it will be delivered within 4-7 days. It has been 14 days already and I have received no communication from you. Now that I am enquiring about this I am being sent from pillar to post. I have contacted your Call Centre daily for the past week and I hold for 45 mins to a hour as this is my lunch time I use. I don't have time to go to one of your stores as my work situation does not allow me to. If I don't receive my mobile phone within the next 24 hours i will cancel my contract. I will not pay any cancellation fees as I will take this further with the Ombudsman and I know that I am protected by the Consumer Protection Action. Awaiting your response.