No service delivery

I went in to a telkom store at the midlnads mall in pietermaritzburg to book a new line, this was two months ago. Three weeks after my first vist no one had come to install my line so I went back to branch only to be told that my query was not booked, so I was told that someone would come instal my line one the 26th of October. I app**** for new line to be installed. On the 26th techincian came and stated he didn't know that I was applying for a new line and this would take another few days to come and install. This is atrocious service the whole point of trying to get the line install was to have adsl at home, Mweb is currently runnig a prom that I will not be able to get becausepoor servicetage of the fact that they are the only company that can asiist, the service was poor right from the first day which was in september, if there was another option available I would defintaley take it, however for fixed line adsl we are dependant on Telkom.