No service delivery

Hi<br> <br> our first encounter with Telkom was when we app**** and the sent out the sms on the date they will install. We rep**** yes and that was the Thursday it was supposed to be installed. Nothing happened. Only after we complaint about it it was installed almost a week later.<br> We then contacted Telkom customer care Saturday 12/09/2015 about our internet not working were we told by the consultant that technical has to call us back regarding the problem. Sunday 20/09/2015 no one has called us back so I attempted to try and call customer service once again. Cindy the lady that I spoke to said she will call me back a she has to find out what was happening. Till now no once has called. How bad can Telkom get