No service delivery

I have once more been deeply disappointed by Telkom. I requested that m line be moved on the 15th of May 2019 and dispite the fact that i instructed them to disconnect me on the 29th of May they disconnected me on the 15th. Telkom promises a turnaround time within 7 - 21 days for this service and its been over a month that I have not had a telephone line. Each time you call their call center you have to hold for a long time and still receive no resolution, instead it seems as though the call center scripts are designed to over promise and under deliver. I am disgusted at how paying clients are treated by this service provider just because they can. I was asked a response on their favorite survey questions - how would you rate the call center agent? - MINUS 05 Was your query resolved - ABSOLUTELY NOT I WAS HOLDING FOREVER TO GET NO ASSISTANCE REALLY. On a scale of 1 to 10 would you recommend Telkom to others with 1 being never i would score a MINUS 10?