No service delivery

Called and requested ADSL line and equipment on the 30 April 2018. The line was connected at the exchange, however, Telkom did not give us the router and connect up the unit to date. Currently, we are being billed for subscription and usage for ADSL R 590,13 which excludes subscription and usage for the home line which is an additional cost of R 387,22. My current bill dated 15 October 2018 is R 2 384,24. On the 18/10/2018, I called Telkom - Reference Number: ********** 8, again on the 22/10/2018, called Telkom again and spoke to Lungile Ndaba who said that the problem will be sorted out within 14 days. The second reference number: ********** whereby this was escalated to the IT department for the supervisor to sort out. This problem is ongoing and nobody in Telkom is willing tk assist to sort out. Kindly intervene in this matter. Home number: ********** Account Number: ********** 27.