No service delivery

I app**** for an outdoor transfer online on 25 May 2018 and requested service at my new address on 1 July 2018. It is now 26 August 2018 and although I tried via Facebook, email and recently via the escalation process, I have had no indication from Telkom when my service will be provided. Order number ********** 81A applies. On 31 Jul 2018 via FB I was informed that the technical tem will contact me shortly. Further queries via my own contacts provided feedback that between old Telkom CBS system and new NG system orders get stuck. Telkom still charges me rental for the service I do not have. I paid two invoices already.