NO SERVICE DELIVERY

Good Day,

Im really disappointed and angry about the service I received from Telkom.

About 2 months ago I ordered a Huawai Router from Telkom, when the call agent phoned to complete the order he said he needs to check if I have coverage in my area which he confirmed that I did.

I then received my router and it didnt want to connect I called the call center and they said i need to wait for the sim to be activated, which 2 days later it activated. I was still having trouble connecting the router, I then call the call center again and they told me they offline so I would have to try call hem again. I then called them a day later and the lady tried to assist me over the phone however it was still not working, she then said a technician would need to come out. After 10 days a lady contacted me saying they would send a technician i told her I am only available from 5 in the afternoon as myself and my husband work she said thats not a problem she will send the technician at that time. About an hour later a technician called me and i explained that i would only be available from 5 he told me they do not work until that time on a Friday so i said no problem and asked when he would be available he said Monday so i agreed he could come then, Monday came and no one contacted me I left it until Wednesday when i tried to contact the technician but had no luck, I then contacted your call center again and they said they will send someone, after that i had 2 phone calls from Telkom asking if my issue was sorted and i was shocked by this as i had just been on the phone with someone requesting to send a technician (I dont see why i should have followed up) and do you guys not keep record when you speak to your clients???

After about a month of having the router a technician eventually came out and checked my router and to my surprise he told me we do not have coverage in my area, he told me he would send his report to Telkom and I must cancel my contact, which the very next day i did. about 10 days after that someone contacted me asking why i want to cancel I told her that the technician had been and told me i do not have coverage she said it didnt show that a technician had been (argggggg) then eventually she found that a technician had been and she said she would need to send this to the sales department and they will contact me and so the wait begins again. I then after another 10 days decided to contact the call center again as I refuse to pay for something i haven't used. After waiting like 20 mins for the 10th time to get hold of the call center what do they tell me they are offline but if i could email her and she would assist me which i did and never got a response. I then contact them the next day explain my situation for the 10th time and tell the woman i refuse to pay she said that i would have to pay unless the sales department contact me I am now at the point where i am fuming I asked for the sales departments contact number so i could get hold of them myself, i get hold of the the call agent sounded like they had a mouth full of food and guess what i was told that you are offline AGAIN!!!!!!! Mad as hell now I wrote a review on facebook as i do not know what more to do, I dont see why I should follow up but i did as i will not pay for something I have not used. I then got an sms saying my issue had been resolved on Friday the 29th June. Guess what on Sunday the 30th June Telkom debit my account with more that what Iook the contact out for!!!!! I had the debit ordered reversed with my bank as I completely refuse to pay for this!!!!!!!!!!! I honestly do not know what more to do the router is at home packed as I as told someone would collect it no one has.

Please could someone contact me and tell me what is happening. I will never recommend Telkom to anyone this is the worst service i have ever received anywhere !!!! My account better be fixed as I do not want a bad credit record because of Telkoms laziness and incompetence!!!!

Regards, Natasha Jones