No Service Delivery

My mother reported her landline phone in November last year at telkom shop in vall mall because it stopped working. She was told to pay a service fee of R200 and someone will come fix it for her. They came last month on the 12 to intall a fix mobile line as they said the cables cannot be fixed. She was told they will call her to activate the phone. She is still waiting even today. I called the called centre on 25 April and I spoke to a lady by the name of Pumla she told she has logged a call and my mother will receive an sms that her phone is activate within 48 hours. We still waiting even today. Appaulling service indeed. I have never experienced such bad service in my ife.