No service delivery

We have cancelled our telephone- and fax lines with Telkom in August 2017, with immediate effect. On 30 August 2017, we received an e-mail from Telkom stating that our request for cancellation of Spacestream and PABX equipment has been processed successfully (Reference number ********** 61). The equipment was removed by Telkom on 27 September 2017, except the satellite which was removed the first week of October 2017. We paid what was suppose to be our last invoice (709A ********** i) on Friday, 6 October 2017.

On 7 October 2017 we received a new *** ********** l. I requested a credit note from Telkom for this invoice and also asked them to 'refund' our deposit. Barbara du Plessis from Telkom notified me that she will follow up with the technical section with regards to the recovery of the Opticon system as they have not notified her of the completed recovery. Once the orders have been completed by them, the system will arrange the rental credits.

I forwarded her a copy of the job card on 9 October 2017, where it shows that all equipment was removed.

Till date this issue has not been resolved after several inquiries from my side. (Reference number: ********** 2 / Reference number: ********** 9)

Today, we received a new Tax *** ********** l.

How difficult can it be to cancel our lines, provide us with the necessary credit notes and pay our deposit back????????