No Service Delivery

As a new client interested in applying for the Internet package for my home which was the 4mbs line uncapped adsl for 599 which includes anytime Telkom minutes and installation plus router and no mention of a deposit or anything of the sort, was I shocked and furious about the fact that not only hasnt anyone contacted me with regards to my application which I made on the 02/10/2017 but also that i needed to pay a deposit of R700. When trying to get hold of anyone to advise about your application you are left hanging when you do get through to the wrong departments because of operator options that you need to select. On the 03/10/2017 I received a call from a Telkom call centre agent who still hasnt sent me confirmation of the installation that he informed me would take place on the 04/10/2017 I was happy with this as I was home on the 04/10/2017 the 4th passes by and no installation takes place furious and frustrated at what has taken place I contact Telkom yet again i get through to a call centre agent who advises that my application only came through yesterday i received a confirmation email from Telkom with regards to my order on the 02/10/2017 and that i need to pay a deposit of R700 this was never advised to me nor that my application is only been submitted yesterday i would like to know as a new client wanting to apply for internet why the **** would I make this up as if though I'm on cheap drugs or something this is unacceptable that Service Providers like Telkom get to take clients for granted.