No Service Delivery

Logged a call on 2 February. Call no 601CWK020215. SMS promises 4 days. It's day 5 and no update. Called in to the call centre and waited 35 minutes before the phone was answered only to be told that there is no progress, it is a fault on telkom side,we will to continue waiting on a technician and they cannot commit to when it will be resolved. <br> <br> It's good to have a monopoly , I suppose