No Service - Cancellation

<p>To whom it may concern, Since the inception of my telkom ADSL line, we had a continuos basis of problems mostly due to lack of connectivity,( Please see record of faults on my line for proof ) therefore I am trying to cancel my ADSL which I have sent a mail to the cancellation email address with my signed cancellation form aswell as a copy of my ID and have had no response. I do not see why I must pay for a service that I am not getting, then i get told that I have an outstanding balance on my account, after enquiring they told me that it is the ADSL modem that I got ( which I was never told i would be charged for - and never signed any paper to acknowledge the charge for the modem. ) The modem also did not work 1 month after getting it ( and is still currently with Telkom ) please keep your modem and credit my account, then action the cancellation immediately. </p> <p> </p> <p>Telephone Line Number ********** </p> <p>Fault Number for Faulty Modem which I am being charged for - TRJ ********** </p> <p> </p> <p> </p>