No Service Call Open for 15 Days and No Response

Good Day Telkom, <br> <br> Can I please confirm when I will get any feedback on a ticket that was logged with you guys on Monday, 18th Jan. Ticket number *** escalation was also logged without any updates as well. <br> <br> My ADSL line and my actual phone is not working for the last 15 days and according to your records you have dispatched over 6 engineers already. I can confirm nobody actually contacted me as yet to run troubleshooting at my house so with this I take it that you guys have a problem at the exchange or your support engineers are logging fictitious updates on the system.<br> <br> Kind Regards,<br> Natasha