No Service but still paying double the price

I took out a LTE 50GB contract about a year ago after Telkom confirmed that my house is fully covered by LTE. Despite having to use an rooftop antenna, service quality was pretty good. About 3 weeks ago my LTE stopped working. I check the device everything is fine as I could get full 3G coverage. I logged a case with Telkom (***6) 11 days ago and it still has not been attended to despite the fact Telkom commits to responding to queries with 3 business days. According to the latest query the task has not even been assigned.<br> <br> On of that Telkom has now announced it has reduced the price of HomeOffice LTE by almost 50% yet when I inquired if my subscription will drop I was told that I have to pay the original price for the next 2 years unless I am prepared to pay a cancel fee and take out a new contract.<br> <br> So the bottomline I am paying double normal rate for a service I can no longer receive!