ID
Ismail D
1 reviews | Active since Sept 2013
20 Apr 2015, 01:37
No service but still billed
My telephone/ADSL with telkom has been out of service since the 27 March 2015. I am still waiting for the line to be fixed. I still however have received the statement as usual with the full amount. This could only be called ******* where I am charged for a service which has not been rendered. As a doctor who us involved with research this is totally inconvenient and unacceptable.
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Telkom's replyOfficial
20 Apr 2015, 10:12Hello IsmailADindar,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Your reference number is SM105036.
Regards,
Joshua Mnisi
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Your reference number is SM105036.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply20 Apr 2015, 10:12
Official
Hello IsmailADindar,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Your reference number is SM105036.
Regards,
Joshua Mnisi
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Your reference number is SM105036.
Regards,
Joshua Mnisi
Telkom Social Media Team