No service BUT payment expected!

It has been over 3 months that the phone line and internet line has been down in our area. We get the poor excuse that there was cable theft. Every single month there is a Telkom bill on my email, yet there is no one even attempting to fix the issue. Expecting me to pay for a service not received, that's not how it works!!!!! I have tried canceling this line for months as the call center person advised this would be the best way forward!

Please cancel and reverse ALL my billing!