no service but no failure to bill

<p>I have been to numerous Telkom stores as well as the billing department to no avail in respect of the mixed mobile account ********** 12238. Around March or April 2016, the account has had double billing on item ********** 437 and in the last visit to the Centurion store, I was given assurance that a credit will be passed through and that the account will not be suspended because a note will be kept until the credits have been passed and no doubole billing occurs. My request is that Telkom refunds me for the time the service has not been available and now freeze any billing UNTIL THE DOUBLE CHARGE IS SORTED. I DO NOT WANT THE SERVICE THAT IS INTERRUPTED.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Phelelani</p> <p> ********** 253</p>