No Service But must Pay
My ADSL service ********** 701 was reported 13/10/2017 fault number 65CTK151017 and is still out of order. I had to pay may account even if I have no service. I want to cancel my service, but it is a contract, I am not allowed. Telkom do not care about their part of the contract to provide me service. They will refund me if the fault is repaired. In the meantime I have to buy my cell data.
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Replies (2)'s updateReviewer Update
16 Nov 2017, 16:47Hi
Seems the technical staff do not know what they are doing. Yes they were here today. The excuse is the fault is in the Arial cable. The previous excuse was the underground cable. As a previous technical employee of Telkom I know they are talking nonsense. I know it is easy to pass the problem to anouther devision, because in the process you delay the problem. I still have a problem that I have to pay! I cannot cancel the contract, but Telkom is not doing there part of the contract to provide service. I want to move to anouther service provider, but I am stuck in this contract. In the meanwhile the technical team (Open Serve) that have to do the job is sitting in their vehicle on the corner from 11:00 to 15:00 and chilling. Clearly this is not service!
's update16 Nov 2017, 16:47
Reviewer Update
Hi
Seems the technical staff do not know what they are doing. Yes they were here today. The excuse is the fault is in the Arial cable. The previous excuse was the underground cable. As a previous technical employee of Telkom I know they are talking nonsense. I know it is easy to pass the problem to anouther devision, because in the process you delay the problem. I still have a problem that I have to pay! I cannot cancel the contract, but Telkom is not doing there part of the contract to provide service. I want to move to anouther service provider, but I am stuck in this contract. In the meanwhile the technical team (Open Serve) that have to do the job is sitting in their vehicle on the corner from 11:00 to 15:00 and chilling. Clearly this is not service!
's updateReviewer Update
24 Nov 2017, 16:06The line ********** 701 was repaired 18 November. It worked fine until last night 23 November but went out of service last night. I am so disappointed. > New Fault ref 720CTK241117. This is a BIG NO NO!
's update24 Nov 2017, 16:06
Reviewer Update
The line ********** 701 was repaired 18 November. It worked fine until last night 23 November but went out of service last night. I am so disappointed. > New Fault ref 720CTK241117. This is a BIG NO NO!