NO SERVICE - BUT GETS BILLED EVERY MONTH

For the past two years, we have been struggling to get our Telkom landline fixed. I log a fault, a Technician is sent out, the landline works for a day or two and then off again. Either the line is completely dead or it is terribly noisy with no ringtone. And so we have been struggling for the last two years. Every single month we get billed for a service we are not receiving. On 9 February 2022 I received an SMS from Telkom stating that due to repeated cable incidents in our area, Telkom has decided to offer us an alternative solution. Details will be shared shortly. Needless to say, I am still awaiting those details. I have contacted Telkom on 3 occasions already and have placed an order for a wireless phone and nothing came of it. Every time I would be promised that I will receive the wireless phone within the next week and then, after waiting a week or two, when contacting them again to find out what is happening to my order for the wireless phone, my order would have just magically disappeared from their system. I am now sick and tired to pay for a phone every month with absolutely NO SERVICE AT ALL.