No service, but debt collectors at the door.

<p>I moved into a new flat and wanted to get internet. So I had Telkom install a line.</p> <p> </p> <p>The line did not work since installation. Despite logging many technical faults and having technicians over, my problem was never resolved. Technicians continued not to arrive despite me setting up times with my neighbor so they could go downstairs and have a look for the problem. My fault was cleared on their system without it being fixed.</p> <p> </p> <p>Since then, I have been billed each month and now I am hounded by their ruthless debt collectors despite receiving no services what so ever. I can only imagine I have now been blacklisted, despite me being debt averse, which will now affect my ability to get a mortgage or any other long term contact. A horrifying prospect for a young person looking to build a life and family.</p> <p> </p> <p> Despite being in constant contact with Telkom online – red tape and huge non-communications between departments (technical and billing) have made resolving the issue and closing my account impossible. </p> <p> </p> <p>Add to this, Telkom's account departments have said that I have made phone calls using the non-working line, this despite me not even owning a land line phone. I also paid a line rental fee to my internet service provider for months on a line that has never worked.</p>