No service, billing issues, no feedback

After years of being a happy Telkom and Telkom Mobile customer things suddenly seem to be going downhill.

1. In December I was billed double for the device fee on my new cellphone contract. 2. My landline has been out of order for several weeks now and I keep receiving updates that they are investigating the cause but no one has tried to contact me to arrange to actually come to my house and have a look at the issue. 3. When I recently switched my Showmax subscription to form part of my Telkom account I was billed for two months at once and billed twice for those two months. That means four times the normal subscription fee!!

Worst of all is that all the channels to log fault, queries, complaints and disputed either seem to not be working at all or to be ignored.