1 reviews | Active since Mar 2009

15 Feb 2017, 15:06

No service, bad attitude

<p>I re-app**** for a cellphone contract at the Brits Mall, Telkom store.</p> <p> </p> <p>I was assisted by Djale. There is no feedback, no communivation. Whenever I phone in to follow-up on my application, "he is busy with a clien". Emails do not get answered. When I do get hold of him, there is always something HE cannot accept. I asked hom is the contract with HIM or TELKOM?</p> <p>I supp**** my bank statements, and after days trying to get hold of Djale, he tells me my income is not the same on statements, compared to the amount declared. <strong>I had to the maths for him!</strong></p> <p> </p> <p>Then he told me he still cannot my bank statemensts. So I supp**** my wife's bank statements just for debit order purposes. No feedback no acknowledgement of my emails. Struggle to get hold of him again. When I finally got hold of Djale, he tells me HE cannot accept wife's bank statements. I told him but Telkom THEY DO accept it like that, WE ARE MARRIED.</p> <p>Then he sent me an email the next day HE still cannot accept it, as the income on my wife's bank statements is ALSO not R4000. AGAIN I HAD TO DE MATHS FOR HIM. He promised he will submit the bank statements to Telkom.</p> <p> </p> <p>Yesterday I got an email, now HE wants letters from and my wife, stating I can use her account for debit order purchases. I phoned Telkom this morning, due to HIS ****Y attitude the application was denied again because DJALE did not submit the bank statements.</p> <p> </p> <p>Now I ask again....with am I entering an agreement with...Djale or Telkom? Is for DJALE to decide if HE will accept the documnets.....or Telkom?</p> <p> </p> <p>I sent Djale the letters HE requested via email this morning. Seems he is not at work today.</p> <p> </p> <p>Documents do not get submitted, emails and phone calls do not get answered.</p> <p> </p> <p>STAY AWAY FROM THE TELKOM STORE IN THE BRITS MALL.</p>

0
Replies (2)
Telkom
Telkom's reply22 Feb 2017, 15:03
Official

Thank you,

Your query has been sent to the Store Manager for further assistance.

Regards,

Busi

's update22 Feb 2017, 15:23
Reviewer Update

This option will not help ay all. As I mentioned they are rude people to deal with.