No service at Telkom...

Good day. For about 2 weeks im struggling with very very bad signal were i stay. I did phone telkom a few times trying to explain that tbey have a faulty tower, and they want me to believe its my device or data package i have. I know why i have bought their black friday special on data. R100 for 100gig of data valid for 1 month between 12 and 7 the morning non roaming..... i bought it because im up between those times and i never had to even roam at my house for the past year and half. I bought a new phone and i started to download some stories id like to watch and bam.... no signal. Have to roam on mtn and even when roaming i cant receive phone calls or smses. First day i understood. It can happen. But seriously. Its almost 2 weeks now and the problem is not resolved. I have phoned about 5 times and they told me they closed my case because they cant get hold of me... well yes!!!! Thats why i phone you guys!!!! Alot of ppl is fighting with us saying we should get new phones saying us bad because they cant get hold of us... now my cased is closed because of the same reason i am phoning... but when i am driving and is 2 blocks away from my house i have signal. And so many times it says emergency calls only. And if it was only my number or phone i would underatand. But its every one that has telkom mobile that come to visit us that have the same problem. And we are 7 people using telkom mobile. And have the same problem. So now my question is, on your operators answers.... its the phone that lost signal and have change settings on my phone to pick up the signal.... how the hell can 7 devices only looses their signal in my house but i move away i have signal. Or the other operator.... cables were ****** in Johannesburg.... what does the cables in JHB have to do with signal between PTA and Witbank? I have already lost 2 gig data because i could not use it... now im gonna loose 100gig data. What are you gonna do about it Telkom? We all are considdering to port to vodacom. All 7 of us. For such a long time i was so happy about your service i have told so many ppl about your great deals. And so many has changed to telkom. Now i am so dissapointed. They told me they would have phoned me yesterday... i am still waiting for the call. I did try to phone and be polite... at the end i have lost my cool and did warn to go to Hellopeter and still... the problem is not fixed and no one has phoned me. All you do is say sorry. Sorry will not give me my data back or explain to everyone complaining at me that its impossible to get hold of us that its not our fault. Its your own fault. If im not happy by monday i will change to another network and will keep on telling everyone that Telkom will not fix a problem or willing to help. A technician was according to you told on Friday the 7th about the problem and its friday again.... the 14th.... and stilll. No improvement on the issue. All i ask is to fix the darn tower! Please!!! If you want, here is the case number to show i did phone a few times and even had the case reopened az they closed it because they could not get hold of me. And please feel free to listen to the recordings.... c/number ********** 8