No Service @ Telkom

I am at my wits end once again with the gross inefficiency and *****ery at Telkom.

This is your opening statement of your company profile: “Telkom is a leading information and communications technology services provider in South Africa. We had consolidated operating revenue of R41 billion and normalised profit after tax of R3 907 million for the year ended 31 March 2017. Total assets amounted to R48.0 billion and equity attributable to the owners of Telkom to R27.6 billion as of 31 March 2017.”

Clearly, service, and in particular, customer service, means nothing to you. These are my woes and they are ongoing.

Cancellation of Line ********** On 7th May 2018, after repeated attempts to get 011 47 6154 cancelled telephonically and on the Telkom website, I finally send a cancellation form to Xoliswa Mnyaka (X) ********** On 21st May, after receiving no response, I forward the cancellation form to the person mentioned above and ********** ********** ********** and ********** Clearly, none of these people are interested in resolving customer problems and your call centre agents are unhelpful. I finally receive a call from somebody informing me that I have to give 30 days notice to cancel my line. Firstly, this is total ******* – No service = no cost. Secondly, I requested cancellation of this line since the beginning of April 2018 – exact date should be in your records since you record all calls. This month, I receive a bill still demanding pay for this line that should have been cancelled in April 2018.

Moving of Line ********** I requested to move line ********** on your website. On 28th May 2018, my plans changed and instead of moving to Main Street Florida, I found another residence at Florida Apartments in Schoeman Street Florida. I immediately called the call centre to inform them of the change. Since then, I have spoken to Ntandokazi on 31 May 2018, Shanice on 7th June 2018, Namhla on 12th June 2018 and Sphesihle on 19th June 2018 to follow up on the moving on this line. To date, I have had no response from Telkom. Instead, I get silly sms’s requesting feedback on my experience from these people, who are inefficient and have not solved any of my woes. To make matters worse, I receive a bill demanding payment for a service that I have not enjoyed.

This is totally unacceptable, and unless I get a suitable solution to my problems with Telkom, I will take this matter further. You should be ashamed of yourselves for the shoddy manner in which you ***** from people – this is exactly what it is. No email addresses for your management team are available, because you all dodge the customers. Total lack of transparency.