No service at all ***

I've been a happiest client with Telkom for the past 2 years and even recommend my colleagues and family, but I doubt that will be the case from now on as a matter of fact I can't wait for end of contract so I can cancel and find myself a better service provider. I phoned to log a call about three weeks ago regarding data purchases that I didn't do which came to R500 plus, this purchases were done before midnight days in a row. I was told that this will be escalated to the relevant department and should take 72 hours to resolve e, after 72 hours I phoned to do a follow up as I've not heard from Telkom only to be told that 72 hours is actually 9 days as that department only work 8hours a day, I phoned back after 9 days and was told that the department that it was initially forwarded to has forwarded it to another department and I should hear from them soon and with that there more purchases done 3 or 4 days in a row of about 500MB. I phoned again today the 26th October 3 weeks from the time I logged the call to try and prevent more costs on my side but only to be told I should wait to hear from Telkom, if being with Telkom is gonna cost me an extra R500 a month then it's time to consider another service provider when my contract ends cause clearly if my service provider can't provider me with answers and give me solution there's relationship at all. My confidence in Telkom has gone down the drain for good and can't wait for 2019 and move else where I'm valued as a paying customer. Had this happened few months ago I wouldn't renewed my contract and my brother who is also having issues as well should consider moving his and his wife's contract to the service provider that cares.