No service at all

I trust this email finds you well

Unfortunately, I have to write to you as I don't get anywhere, trying the normal route to log a fault.

It has been a week in order to talk to a person in Telkom to say that my line was not working. I tried to use the app, self service options and nothing. No voice whatsoever. My line is completely dead.

I have also no internet at all, and every time I ask for an update to my ISP Afrihost, it says just that Telkom needs to assign a technician. That's all. And that they will send an email in order to escalate the matter.

I know that in the area where I live, is serviced by only one technician who unfortunately cannot attend to us (sick) as he covers a very wide area (not fair for one person). So, because of this I have no landline or internet connection. Telkom, can you assign another person?

The other day on a call back to the ISP, some operator left me more than 35 minutes waiting on the line. I had to hang up as I had to attend to my family.

Now, with no service I have to buy airtime and data. It is getting costly to try to contact Telkom

I don't phone my ISP Afrihost anymore, as also, have to wait long time on the line.

Since these issues have been happening and now it is Friday and no really any sign that it is going to be solved for next week, I will stop both services. It is ridiculous that a client has to wait so long to have the line fixed!