NO SERVICE AT ALL AND CONTINUES BILLING AND NO ONE CAN BE REACHED

So i have called numerous times already and the phone gets put down in your ear. Your emails does not get responded to either. My question is i have ongoing account that just gets added and added wich comes to the amount of R4600 - I would like to pay it of but it keeps adding and adding and adding - The account number for Fibre is *** - Make a plan to call me between 15:00 and 20:00 to call me to sort this account out as i am sleeping during the day and work in ICU at night ...my contact details is ***