NO SERVICE AT ALL

Please will you assist me, I have been battling since July to get this corrected, and being billed an additional R202.00 every month which I cannot afford to pay its like paying two contracts instead of one. I have due to lockdown closed my bank account, and opted to pay this account cash, I went into the Telkom store at Clearwater mall in June to have this updated the lady told me they can’t do it at the store I must do the change online, I opened an online profile and with my ID number TELKOM DOES NOT PICK UP MY ACCOUNT AND CONTRACT ACCOUNT NUMBER DOES NOT MATCH .SO I CANT EVEN FIX THIS ONLINE. I then logged into Telkom online chat, and chatted to a person on their portal I sent her the proof of payment for my payment made end of July and gave him new banking details to update for the debit order to go off, to date this has not been done. They keep trying to debit my old account and the debit keeps returning unpaid then TELKOM CHARGES ME R202 CHARGES FOR THE UNPAID DEBIT? Since July my debit order has been returned because Telkom is using the wrong banking details, and every month Telkom is charging me an additional R202 for the debit order rejection, I cannot afford to pay the contract amount of R285.00 per month and the debit order rejection amount every month I NEED TO HAVE THIS MATTER RECITIFIED BY Telkom MOBILE please assist me I need the last two months R202.00 DEBIT ORDER REJECTION FEES reversed as it is not my fault that this was never updated and nobody in the TELKOM stores are able to get it rectified.

I have been calling 10210 and 10212 daily since July and cannot get through to this numbers to get a reference number or to get this resolved there is also no email address that I can send an email to have this resolved.

I just need TELKOM to cancel my debit order ,ill e paying the account cash Every month as I have been doing since July, and to please reverse the additional R202.00 they are charging me for bank charges, I have already settled all the other R202 charged by Telkom for bank charges since July I can no longer afford to pay the extra R202 on top of my bill every month because Telkom is not updating their systems accordingly, Before the next debit order date on the 25th of October 2020