ME
Matthew E

1 reviews | Active since Jan 2016

22 Jan 2016, 18:49

No Service at all.

December I logged a Fault. The noise on my landline was bad which was influencing my ADSL internet<br> The technician came out and said there was extra voltage on my line.<br> So he replaced the line till under the house roof and connected bare wires together and left it like that.<br> Okay.<br> Went on holiday ,came back to find the line drops the internet for 15 minutes and comes back on for 30 seconds.<br> Reported fault on 17-01-2016 and technician came on 19-01-2016 to the incorrect house. David Technician then said he will check the street box and I must phone him when I get home to see if it is fixed.<br> I got home and no difference to line. I phoned him and he created a other port. HE WILL COME TOMORROW. Tomorrow comes and goes. <br> So I log another Fault 22-01-2016. it will take three days.<br> <br> I phone David again and ask why he didn't come. Massive attitude with me. We argue over the phone. He says that I said he cant do his job and that if the fault I have logged comes to him tomorrow he will not come and fix it.<br> He will hand it to his manager on Monday for someone else to fix. <br> <br> So tell me how long do I have to wait for service from Telkom. <br> <br> Do I pay my account for kind of service?

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Replies (1)
Telkom
Telkom's reply22 Jan 2016, 19:21
Official
Hello Matthewelson,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM191535

Regards
Ruksana
Telkom Social Media Team