No service at all !!

Telkom, I logged a fault on the 23rd December, you keep on giving me and many other clients the same answers. Your techs never came out till today yet we have to pay you every month for no land line and no internet. I work online , that is how I provide for my family . I cant work with no internet and no land line . You keep on saying the first available technician will come out, I literally sit and wait every singe day , but no one ever shows up! Taking money from clients for no service at all is theft ! I want my phone a d adsl line fixed !!!!