NO SERVICE AT ALL

What to do to get a response from Telkom????? I have spent hours on the phone with so many different departments. I have to queries logged. 1 is for an account that was cancelled in 2012 and I suddenly am getting billed for again after confirmation that a credit was due. The other query is for an account that was closed over a year ago and still I get billed and have finally received the notification that it has been cancelled yet no credit. <br> In my madness I app**** for an ADSL line in my personal capacity and 2 months later not a word.<br> I have now been paying for my data service thinking Telkom would install my ADSL within a month.I call regularly and just sit on the line hanging on forever. All my previous conversations were a waste of time and my cell phone bill. Now I cannot even follow up on the ADSL as Telkom is always experiencing a high call rate. I cant hang on the line for hours. This is shocking and its about time these queries get attended to!!<br> Jacqui<br>