No Service at all

On 23 October 2015 we visited the Telkom store with the intention to take out a cellphone contract for my wife.All the application forms were completed and Zodwa was helping us struggled to create a profile for my wife because she had a Unisa profile on the system,of which we understood,there was a system problem.Zodwa promised to attend to our application ASAP and asked us to email her my wife's payslip of which we did. We did receive feedback later that day so we decided to visit the store again on Sunday and she was not working. Wednesday the 28th we went to Telkom again and after waiting in a queue for 20 minutes a lady came to us to tell us that Zodwa say, she hasn't been able to create a profile for my wife and she will contact us.Today is 02/11/2015 and we haven't heard anything from Telkom.<br> <br> My question is, does Telkom hire sales people or just mere service consultants.Do these guys understand the impact of their actions on the business and its reputation . How many are being treated like us, who keep quiet and move on to other providers.I don't think anyone should struggle like this to BUY something.For crying out loud we are giving Telkom business.Better service PLS