No service at all

I App**** for a Telkom voice line on the 7th of September 2015 via their website. I was informed that somebody will be in contact with you shortly. on Tuesday the 15th of September 2015. I Logged a query through the website, once again the message stated that somebody will be in contact with you shortly. On the 16th of September I logged a Hello Peter Complaint and got an E-mail from their social media department that they would like to assist me but I should provide an order number. I have not received an order number.<br> On the 30th of September I logged another Hello Peter complaint as I have not had any feedback from Telkom up to that point. I Then Received an e-mail with new application forms, exactly the same details as I filled in on the website. On the 14th of September I received an SMS stating \Dear customer. We are pleased to inform you that you online application has been approved. One of our friendly agents will be in touch to confirm your order. Telkom". On the 21st of October I sent an email to ask for an order number as nobody has contacted me jet. As of this morning the 26th of October I have not heard anything from Telkom.<br> """