No service at all

I saw all the ads on TV,so i decided to switch my mobile contract to telkom. Went there and got the details, switched my contract to pay as you go as instructed, got all the RICA docs and application forms ready and went to stand in the Que for almost 2 hrs Thursday 01/10/2015, 45min per client and only 2 behind the desks then i was told they don't have stock of any phones, but leave everything and stock will be here next Wednesday 07/10/2015. Went back the Wednesday again 2 hours and heard that nothing is done , supervisor was gone and will be called back first thing today 08/10/2015. Haven't heard a thing, tried calling the help line, the store *** and tried the on line chat thing no response. send 10 plus call backs send 3 emails to different people working in store private accounts. This is a all time low, every time I was in that row waiting, at least 15 people walked off after a hour or so.Not once have anyone walked out there with a phone in their hands. How can you advertise all the unlimited this and that and you cannot help one single customer in the combined 4 or so hours i spend in that shop(Greenstone)? Yesterday they chased everyone behind me out the store at 4