NO SERVICE AT ALL

Phone/Internet was reported on 11 Sep for the 1st time. Ref No. 499CRK110915. Even received an escalation no. 750847 - It was told to me twice by staff at the Call centre that the commitment date is 30th Sept 2015. This is now the 5th October 2015 and still the problem is not fixed. Totally unacceptable service and then TELKOM put an advert on the TV for good service????? How can it take so long to fix the problem????