no service AT ALL

I have been calling Telkom from last month to cancel expiring contract but to date no luck as contact centre either don’t know their work or their processes are not working for clients. Have been told I have to do it online but I cant cause acc is suspended due to router being ******, at some point am told to go to branch during this pandemic 1 would think Telkom will be mindful and contribute positively to the crisis. Surprising too how easy is it to commit to contract from comfort of our homes but have to move mountains to cancel it when expiring cause 1 need to be verified – how was I verified initially? Or is this some business strategy I need help cancel contract PLEASE!!!!!!!!!