No service AT ALL

I recently moved 5km from where I stayed in Buurendal Edenvale to Edenglen in Edenvale. I have a data contract with Telkom mobile. My wi-fi device worked fine where I was staying, now that I moved, there is no/ very weak reception. So I contacted Telkom 2 weeks ago where I was told that I can not change my contract with them to a fixed line contract.. I didn't want to go to another supplier.. I was willing to stay with them, upgrade my contract and sign a new 2 year contract, just so I can have data service, after all that's what I wanted from the contract in the first place.<br> I was told that I can not do this as I signed the contract and took the wi-fi device and that it worked fine where I was staying and that it's not their fault that there is no reception where I'm staying now. No solutions offered. The lady said that they would \lodge a service query"and that they would get back to me. I'm still waiting. She did state that I can sign a new fixed line contract"