NO Service at all

about a month ago our telephone residential line lost connection. we cant make or receive calls - as a result I am unable to use the router as there is no internet connection due to the land line being down<br> <br> we used the sms complaints platform and kept getting the message that our query has been escalated and that a technician would be sent to investigate and resolve the matter. that was weeks ago!!! and till today NOTHING. i then sent a mail and a consultant rep**** saying the same thing but still nothing.<br> <br> This is really bad service, its also annoying as i need to use the internet especially because I study and need to do assignments,communicate with the university, etc...<br> <br> this is unfair especially because my parents in their old age years use the land line.<br> <br> very bad and unprofessional service! i honestly dont understand how a customer can be treated like this with over 4 weeks going buy and no one takes the initiative to resolve this matter. this is ridiculous. at this stage i am considering taking my business to another residential land line and internet service provider.<br> <br> can someone please help? our residential number is ***