No service at all

We cant complain about Telkom's service as there is no service. I have app**** for a 4 mb uncapped home unlimited package 3 weeks ago had to do it 3 times as everytime I asked what's going on I get told that there is no order on the system how the hell can there be no order on the system if the order was taken 3 time by a sales consultant not ones have I received a reference no or nothing. Telkom open your eyes you are losing customers to other companies that gives better service. Or are you taking so long to do anything to skip this month so that you can save on the free installation?????? Wake up and smell the roses before it's to late.