No service at all!

On 14 December 2017 I reported a dead telephone line to Telkom, which line was fixed on 14 December 2017 be a contractor technician. I was actually surprised when they arrived and the phone was working. I was then told by him that they have just been to a component box (number C10) on the corner of Frans Conradie Boulevard and Saasveld Street in Bellville (about 200 meters from my house) and found that someone had left the door open some time and rain got in. This caused corrosion of many of the components, which now have to be replaced, but since this was not his mandate, he may only fix what is wrong. When he tested the line, there was still a fault which he had to attend to at that box, and on his return it was fixed.

On Friday, 22 December 2017 I noticed another contracting technician working on wires on a pole close to my house. When he left I noticed the phone was dead once more. This was again reported to Telkom. After numerous emails to them about this matter as well as a telephone call to them by my wife on 3 January 2018, I am still without a working phone.

This phone allows my security company to monitor my alarm, which now could not happen for almost a month (short by 6 days). Surely it is not necessary to tell you how inconvenient it is to be without a phone. To add to this inconvenience is the fact that one has to battle to get it through to Telkom how pleased one would be to have a service once more.

I think they are testing my frustration levels, since I cannot even check my pre-paid balance! Nor does anyone from their side communicate with me even though I got a reference number of this matter having been escalated to a higher authority on my request.

This causes me to accept that Telkom is DEAD as there is NO SERVICE from their side. I have been told by them in reply to one emails that the matter is in the hands of a technician and I just have to wait for him to fix my phone. I wonder if I am the only one battling to get some reaction from them?

I have tried to get hold of some contact details of the CEO or other senior officials, but to no avail.

There is NO SERVICE!!